Number 173 – What the Numbers Are Teaching People Audie Penn, February 7, 2026 Eliminate metrics that drive inappropriate and counterproductive behaviors and decisions (when empowered to do so). Practitioners: tactical, integrative, and strategic Metrics rarely fail on their own. They do exactly what they are designed to do. The problem is that people do exactly what the metrics ask. Over time, the measure…
Number 35 – The First Improvement Is Attention Audie Penn, January 17, 2026February 7, 2026 Identify ergonomic, safety or employee satisfaction issues that may slow or jeopardize improvement efforts. Practitioners: tactical, integrative, and strategic Most improvement efforts don’t stall because the plan is weak. They stall because the work already costs something—and leadership is asking for more without first seeing the cost. Sometimes the cost…